Terms & Conditions for Online Purchases

General Conditions
By placing an order with Repro Cité Grafix, the client agrees to be bound by the following terms and conditions. By registering online and by placing any orders thereafter the client agrees to accept all terms and conditions of this agreement and create a legally binding contract with Repro Cité Grafix for printing services, and will be responsible for payment in full as outlined in this agreement. If the client does not agree to these Terms and Conditions, do not use any portion of this site.

Quotes and Estimates
Official written quotes are good for 30 days. If not accepted within 30 days, a quote may be changed. As for informal estimate, either done by phone, email or through the chat service, they are done in good faith based on the information available to us at the time, but they are not binding and can be changed at anytime by Cite Grafix, especially if new previously undisclosed information regarding the work to be done becomes available.

Accuracy of Quotes
Quotations are based on the accuracy of the specifications provided. CiteGrafix.com can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with CiteGrafix.com are to the client’s knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

Payment Terms
All orders must be prepaid. Under NO conditions does CiteGrafix.com print on terms or extend credit. The client authorizes to have their credit card transacted to prepay for the orders that the client has placed through the CiteGrafix.com website. In the case of disputes or chargebacks, the client will be responsible for any fees charged to Repro Cité Grafix by the Merchant Services Processing Company to process the disputes in question.

Claims for defects, damages, or shortages must be made by the client in writing no later than 5 calendar days after delivery. If no such claim is made, CiteGrafix.com and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that CiteGrafix.com performance has fully satisfied all terms, conditions and specifications.

After production as commenced, ALL SALES ARE FINAL.
Customer must notify CiteGrafix.com within 5 business days on acceptance of the order to inform us of any defects discovered in the ordered product. If, after evaluation of the situation, Repro Cite Grafix agrees to a replacement or a refund, a RMA (Return Merchandise Authorization) number will be given to the customer. That number must be specified on the package shipped to Repro Cité Grafix. NO SHIPMENT FOR A REPLACEMENT OR A REFUND WILL BE ACCEPTED WITHOUT A VALID RMA. In order to receive a replacement or a refund, the customer must return 100% of the received product within 15 days (at their own expense) from the time when the delivery was received. All new charges related to expediting printing (Rush Printing or Shipping) are NON REFUNDABLE, including those orders that are returned for any reason.

Right To Refuse
CiteGrafix.com reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. We are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to CiteGrafix.com for printing and/or publication.

Alterations and/or Corrections
You may not change artwork after it has been submitted. If you need to make changes to your order you must call and cancel the order placed and resubmit the proper artwork by placing a new order.

CiteGrafix.com’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. CiteGrafix.com warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. CiteGrafix.com makes no other warranty and no actions or words of CiteGrafix.com or its officers, employees or agents shall constitute a warranty.

Electronic Manuscripts Images
It is the client responsibility to maintain a copy of the original computer files, artwork and transparencies. CiteGrafix.com is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until CiteGrafix.com can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. CiteGrafix.com does not archive your work for longer than it takes to produce the final product. Please save your work.

The customer represents that it has the legal right to produce all printed materials ordered from CiteGrafix.com. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a “Claim”) is made or commenced against CiteGrafix.com based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by CiteGrafix.com ordered by the customer:
(a.) infringes any copyright, patent or other proprietary right of any person; or
(b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold CiteGrafix.com harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation;
(1.) defending CiteGrafix.com against any such Claim
(2.) paying any judgment or award against the customer; and
(3.) reimbursing CiteGrafix.com for any legal fees and expenses it reasonably incurs in responding.

Overruns and Underruns
CiteGrafix.com will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 10%. In the event of an underrun exceeding 10%, CiteGrafix.com will bill for the actual quantity delivered.

Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.

Inkjet Proofs Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a “pleasing color” standard, using standard ink densities. There is no guarantee that your finished piece will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs. No refunds or credits will be given for a printed order which does not match your inkjet proof.

Disputes and Venue
For legal purposes, the venue for any dispute shall be Montreal, Quebec, Canada.

Shipping and Delivery
Charges for delivery/shipping of printing and supplies from CiteGrafix.com are not included in quotations unless specified. Because shipping carriers are beyond our control, CiteGrafix.com is not responsible for delays and/or damage incurred during shipping . Title for finished work passes to the customer upon delivery to the carrier at shipping point. In situations where the client has incorrectly entered the shipping address or changed the original delivery address, the client will be responsible to pay the supplemental charges charged by the various courrier services at cost plus 5% plus a 5$ administrative fee. (Please note that these fees apply at a per box rate; 5 boxes shipped= 5 separate fees)

Standard UPS shipments are insured for $100. We will insure boxes for a higher amount at customers discretion and expense. We are Not responsible for delays or damage incurred after your shipment has left our plant. F.O.B.: Montreal, Quebec, Canada

Changes To Our Policy
CiteGrafix.com reserves the right to modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise, so please review it frequently This policy was last changed on June 1, 2016.

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