Privacy Policy

Repro Cité Grafix recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy. This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual, when you visit and/or use our website. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Repro Cité Grafix Privacy Policy and will not be shared except in accordance with this Repro Cité Grafix Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from the Repro Cité Grafix website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

Information We Collect:

This section of our Privacy Policy describes the categories of information collected by Repro Cité Grafix. All data that we collect is processed and stored by Group Repro Cité Graphique Inc. In addition, a backup of all information collected by us is stored in Canada. We will collect personal information about you in the course of your dealings with Repro Cité Grafix. We only collect information that is reasonably necessary for our business functions. You have the option not to provide information; however, withholding information may prevent you from being able to use some of our website features.

 Information Collected Automatically: Whenever you visit our website, we automatically collect some information about your transactions with us, and your use of our website. For example, we automatically collect your IP address, for Repro Cité Grafix internal use only, such as to help us diagnose problems with our server and administer our website. We also automatically track certain information about your activities on our website such as the type of web browser you are using and click stream data.

Information You Send To Us: If you choose to provide us with Personal Information, such as by sending us an e-mail or by filling out a form with your Personal Information and submitting it to us through our Website, we collect the Personal Information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. From time-to-time Repro Cité Grafix may give you the opportunity to participate in contests or surveys on our website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose the information. You may opt-out of receiving marketing material about our products and services, or those of third parties, at any time, by following the opt-out procedure detailed on the marketing material.

 Information About Your Transactions With Us: In addition, we collect your order information and purchase and payment history.

Cookies and Similar Files:

Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored in an approved and standardized place on your computer. By transferring these cookies, Repro Cité Grafix assigns you a unique customer code and record locater. Information about your activity on our Website can then be included in your customer record, which is stored within the Repro Cité Grafix firewall. When you visit or return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you. No Personal Information about you is stored on the cookie. Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies, some aspects of our Website, including our Shopping Cart, will not work properly. If you have Adobe Flash installed on your computer, we will also use a file called a Flash Object to store your unique customer code and record locater on your computer. Unless deactivated by you, the Flash Object provides us with a backup method for recognizing you in the event that we are unable to identify your cookies. This Privacy Policy covers the use of cookies and similar files by Repro Cité Grafix only and does not cover the use of cookies and similar files by any third party advertisers or websites linked to the Website.

Use and Disclosure of Information:

We use and disclose the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience. In order to carry out certain business functions, such as order fulfilment, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose personally identifiable information that we collect about you to these companies to enable them to perform these services, but all agents and contractors are required to uphold the standards prescribed by the NPPs and are not authorized to use it for any other purpose than completing their contractual requirements to Repro Cité Grafix. For example, as a part of the normal process of completing your purchase, Repro Cité Grafix may provide your personal data to a third party payment processor, such as Elavon, depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as Elavon, instead of or in addition to the Repro Cité Grafix name. In addition, we may share the information we collect with other companies with whom we have joint marketing arrangements. We may also disclose information, including personal information, we collect about you in other circumstances as required or permitted by law. For example, Repro Cité Grafix reserves the right to disclose personal information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms and Conditions, or to protect the rights or property of Repro Cité Grafix or others. In addition, it is possible that in the future another company may acquire Repro Cité Grafix or its assets. It is also possible that Repro Cité Grafix may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your personal information, may be transferred to the new business entity as one of Repro Cité Grafix’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information. We may also disclose information, including Personal Information; we collect about you in other circumstances as required or permitted by law.

Access and accuracy of your personal information:

If you believe that the personal information that we hold about you is not accurate, complete or up to date, please contact Repro Cité Grafix’s Customer Care at the details shown above, under the paragraph headed ‘How to manage your account’. You may request access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where we are permitted by law to refuse access. You must direct any requests to Repro Cité Grafix’s Customer Care. We may charge a fee for providing access, which will not exceed our reasonable expenses incurred in responding to your request, including photocopying and administrative expenses. You may also contact us to discuss any queries or concerns you have in relation to our handling of your personal information, including to make a complaint about a breach of the applicable privacy laws.

Your Choices:

We offer you a variety of choices with respect to how we use and share your personal information.

Sharing Information With Others. We will not share your Personal Information, such as your e-mail address or name, with unaffiliated organizations for them to use to inform you about their or other companies’ products and services unless you consent to this sharing on registration or in updating your account preferences. You may change your preferences by logging into your account, then clicking on “Your Account” in the menu bar.  You may also opt-in by sending a written request to the address below. If you send a written request, please be sure to include your exact name, mailing address and telephone number(s) and a statement that you would like us to share your Personal Information with other organizations that may have special offers, products or services that may be of interest to you. Even if you do not opt in to this sharing, we may still share Personal Information about you with other companies as permitted or required by law.

Communications from Repro Cité Grafix. If you do not want to receive communications from Repro Cité Grafix about products and services that may be of interest to you, you can opt-out by logging into your account, then clicking on “Your Account” in the menu bar, and updating your newsletter preference. You may also request to be added to our Do-Not-E-Mail list, Do-Not-Call list, and/or our Do-Not-Mail list by writing to the address below and indicating your preferences. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on (Do-Not-E-mail, Do-Not-Call, and/or Do-Not-Mail). Even if you choose to be placed on one of these lists, we may still communicate with you using any of these methods regarding your use of our Website, your orders or your account.

Deactivation of Your Account. You may also request deactivation of your Repro Cité Grafix account by contacting Customer Care at support@citegrafix.com or by writing to the address below and requesting account deactivation. Please note that while some information may remain in our archived records after your account has been deactivated, we take reasonable steps to destroy or permanently de-identify personal information when it is no longer needed for any purpose for which it was collected.

Repro Cité Grafix Address for Written Requests. If you choose to indicate your preferences by mail, please be sure to include your exact name, mailing address, telephone number and specific preferences and send your written requests to the following address: 

Repro Cité Grafix
4105 Charleroi
Montreal, Quebec
H1H1 1S9

How to manage your account:

If you wish to change your name, e-mail address, password, communication and/or opt-in preferences after you have registered, you can access your account by logging into your account, then clicking on “Your Account” in the menu bar. You may also request these changes by e-mailing support@citegrafix.com or calling Customer Care at 1-514-323-4099 or writing to: 

Repro Cité Grafix
4105 Charleroi
Montreal, Quebec
H1H1 1S9

Website Security:

We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Repro Cité Grafix, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “Your Account” and selecting “Change Password”.  Repro Cité Grafix authorizes only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.

Changes to this Privacy Policy:
This Privacy Policy was last modified on June 1st, 2016. Repro Cité Grafix may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

Problems Signing In:
Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Care.

Order Confirmation:
Repro Cité Grafix sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for a Repro Cité Grafix account. If you receive a confirmation for an order you did not place, please e-mail us immediately at Customer Service.

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